Shipping policy
Shipping Policy
Every UNIXSTOCK item is personalized and made to order, so each piece is produced only after you place your order. Here is exactly what to expect.
1. Processing time
1–3 business days. This is the time we need to prepare your artwork, print and quality-check your item before it leaves our facility. Orders placed on weekends or holidays begin processing the next business day.
2. Shipping time and rates
| Destination | Method | Shipping time | Cost |
|---|---|---|---|
| United States, Canada, Australia & United Kingdom | Standard Shipping | 7–14 business days | $8.89 |
| United States, Canada, Australia & United Kingdom | Free Shipping | 7–14 business days | FREE on orders of $125 or more |
| Other international destinations | Economy International | 9–21 business days | $13.99 |
Total estimated delivery time = processing time + shipping time:
- United States, Canada, Australia and the United Kingdom: about 8–17 business days
- Other international destinations: about 10–24 business days
3. Where your order ships from
Depending on the product and your destination, your order is produced and shipped from one of our fulfillment partners:
- United States: 46595 Landing Parkway, Fremont, CA, United States
- Asia: Printing Industry Park, Fujian, China
Returns are never sent to these addresses without prior written approval from our support team.
4. Where we ship
We ship to the United States, Canada, Australia and the United Kingdom (Standard Shipping, free on orders of $125 or more), and with Economy International to the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland and United Arab Emirates.
If your country is not listed at checkout, please email us at support@unixstock.com before ordering and we will let you know whether we can deliver to you.
5. Order tracking
As soon as your parcel ships, we email you a tracking number. You can follow your order at any time on our Track your order page. Please allow up to 48 hours after shipping for the first tracking scan to appear.
If your order contains several items, they may be produced in different facilities and arrive in separate parcels at different times, at no extra cost to you.
6. Peak season (Christmas and other holidays)
Between November and December, carriers handle much higher volumes and delivery can take longer than the times above. To receive your gift before Christmas, we recommend ordering by 1 December for United States, Canada, Australia and United Kingdom addresses and by 20 November for other international addresses. Orders placed after those dates will still be produced and shipped as fast as possible, but we cannot guarantee a delivery date.
7. Shipping address
Please double-check your address at checkout. If you need to correct it, email support@unixstock.com within 12 hours of placing your order and we will update it if production has not started.
If a parcel is returned to us because the address was incomplete or incorrect, or because it was unclaimed, we can reship it once you pay the new shipping cost, or refund the item price minus the original shipping cost.
8. Customs, duties and taxes (orders outside the United States)
Any customs duties, import taxes or handling fees charged by your country (including Canada, Australia and the United Kingdom) are the responsibility of the recipient. We cannot predict these charges. If a parcel is held at customs and the fees are not paid, the parcel may be returned or destroyed, and we are unable to refund it in that case.
9. Late, lost or damaged parcels
If your tracking has not updated for 10 business days, or your item arrives damaged, email support@unixstock.com with your order number and photos of the item and packaging. We will investigate with the carrier and send a replacement or issue a refund at no extra cost to you.
10. Contact
Unix Stock Ltd, 24-26 Arcadia Avenue, Dephna House #105, London N3 2JU, United Kingdom
Email: support@unixstock.com
Support hours: Monday – Friday, 8:30 AM – 5:30 PM (GMT-5). We reply to all messages within 24 hours.
See also our Refund Policy and our Order Cancellation Policy.