Track your order
Where is my parcel?
Enter the tracking number from your shipping confirmation email to see where your parcel is right now.
Finding your tracking number
- Open the shipping confirmation email we sent when your parcel left our facility — the tracking number is in there. Please also check your spam or promotions folder.
- Or sign in to your account with the email address you used at checkout to see the status of every order you have placed with us.
- Still stuck? Email support@unixstock.com with your order number and we will send your tracking details over.
Tracking FAQ
Where can I find my tracking number?
Your tracking number is sent by email as soon as your parcel is handed to the carrier. If you cannot find that email, sign in to your account or email support@unixstock.com and we will look it up for you.
My tracking number is not showing any information yet
It usually takes 24–48 hours for a carrier to scan a new parcel into its system. Until that first scan happens, the tracking page may show no result or only “label created”. If nothing has changed after a few days, get in touch and we will chase it up.
Why has my tracking not updated in several days?
Parcels can sit without a scan while they move between sorting hubs or clear customs, which is normal and does not mean the parcel is lost. If your tracking has been silent for more than a week, email support@unixstock.com with your order number and we will open an investigation with the carrier.
Can I add, change or remove products from my order?
Because every item is made to order, orders can only be cancelled within 1 hour of being placed. Changes to the details of an order can be requested within 12 hours by emailing support@unixstock.com. After that the order is already in production and can no longer be modified.
Full details are on our Order Cancellation Policy page.
My parcel says delivered but I have not received it
Please check with the people you live with and around your property, and give it 24 hours — carriers sometimes scan a parcel as delivered slightly early. If it still has not turned up, email support@unixstock.com with your order number so we can help.