Refund & Return Policy

All UNIXSTOCK products are personalized and printed on demand for each order, so they cannot be restocked or resold. This policy explains when we replace or refund an item.

1. Our 30-day guarantee

If your item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery and we will send a free replacement or give you a full refund. You keep the original item; no return shipping is needed in most cases.

Email support@unixstock.com with:

• Your order number
• Clear photos or a short video of the item and the shipping package
• A short description of the problem

2. Personalized items

Because each item is made with the names, photos and text you provide, we cannot accept returns or give refunds for:

• Spelling mistakes, wrong names or wrong dates entered at checkout
• Low-resolution photos uploaded by the customer
• A change of mind after production has started
• The wrong size or colour selected at checkout

Please review your preview and personalization details carefully before paying. If you spot a mistake, email us within 12 hours of ordering and we will correct it free of charge if production has not started.

Customers in the EU and the UK: the statutory 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. Your rights regarding faulty goods are not affected.

3. Cancellations

Orders can be cancelled for a full refund within 1 hour of purchase. After that, production has usually begun and the order can no longer be cancelled. See our Order Cancellation Policy for details.

4. Lost, stolen or undelivered parcels

If tracking shows no movement for 10 business days, or shows delivered but you did not receive the parcel, email us within 30 days of the last tracking update. We will open a case with the carrier and replace or refund your order.

Parcels returned to us because of an incomplete or incorrect address can be reshipped once the new shipping cost is paid, or refunded minus the original shipping cost.

5. How refunds are issued

Approved refunds go back to the original payment method. Please allow 5–10 business days for your bank or card issuer to post the amount. Original shipping charges are refunded only when the fault is ours.

6. How to return an item

1. Email support@unixstock.com with your order number and photos within 30 days of delivery.
2. Our team replies within 24 hours (Mon–Fri) with a return authorisation and the return address.
3. Ship the item back within 14 days of receiving the authorisation, and send us the tracking number.
4. Once the item arrives, we inspect it within 5 business days and issue your replacement or refund.

Return shipping costs: if the item is damaged, defective or incorrect, we cover the cost of the return, or we may simply replace the item without asking for it back. If you return an item for any other approved reason, the return shipping cost is yours.

Return address: returns are accepted only at the address given in your return authorisation. Please do not send items back to the address on the parcel; parcels returned without prior authorisation cannot be processed or refunded.

Restocking fee: none. We never charge a restocking fee.

7. Contact

Unix Stock Ltd, 24-26 Arcadia Avenue, Dephna House #105, London N3 2JU, United Kingdom
Email: support@unixstock.com
Support hours: Monday – Friday, 8:30 AM – 5:30 PM (GMT-5). We reply to all messages within 24 hours.

8. Summary

Return window	30 days from delivery
Cancellation window	1 hour from purchase (changes to personalization: 12 hours)
Who pays return shipping	Us, when the item is faulty, damaged or incorrect
Restocking fee	None
Refund method	Original payment method
Refund processing	Within 5 business days of approval; 5–10 business days to appear on your statement